Rafael S Yof
map-marker Malden, Massachusetts

Gym cancelation

I got covid 19 and was in quarantine for eight days was advised by Dr's and nurses on the Chelsea Soldiers to stay away from the gym till the pandemic is over due to me been 62 years old
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Cons:
  • No complains

Preferred solution: Gym cancelation.

1 comment
stephanie Hjl

Hello, We regret to hear your recent experience with ABC Fitness was not a satisfactory one. We strive to address all consumer feedback.

Unfortunately, I was not able to locate your membership with the information provided in this post.

Please email us at membersupport@abcfitness.com with either your 9 digit agreement number or the home phone number on your account so that I may look into this for you. Customer Relationship Specialist ABC Fitness Solutions, LLC.

Jeromy Rcr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Raleigh, North Carolina

Because I'm being charged for service I have never ever had

Abc Financial - Because I'm being charged for service I have never ever had
Ive been being charged by Planet Fitness for around 2 years and Im just finding out. I have called several different numbers and planet fitness and have not had much assistance at all. I have never ever been a member of planet fitness. I would like all charges to be reversed. My number is 252438**** . Im am uploading the past years transactions which includes numerous planet fitness charges but there are more.
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Preferred solution: Full refund

milly f Wuw

Extending memberships without verbal or written permission.

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Updated by user Dec 01, 2021

11/30/21 first day of complaint. Unresolved at end of phone call.

Original review Dec 01, 2021
Had a one-year contract with planet Fitness from 10/20 to 10/21. The contracts are managed by ABC Financial. They extended my contract without my verbal or written permission. They said I had to call and cancel when the contract was very specific. Furthermore, they were very difficult to deal with as they kept trying to talk me in circles. I asked for my refund and they told me by my not calling they ASSUMED I extended my contract even though the written contract specifically stated one year.
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Loss:
$10
Pros:
  • Person redirected me on what she could do
Cons:
  • Cancellation policy is ridiculous anything to get another month
  • Terrible customer care service
  • Fraudulent company

Preferred solution: Full refund

User's recommendation: Planet fitness will not let you pay for a years membership, forcing you to deal with ABC Financial. They have multiple complaints for dealing with people in this deceptive and illegal manner.

Anonymous
map-marker Alhambra, California

I want to cancel my fitness 19 membership

Hello! I would like to cancel my fitness 19 membership, my account number (membership number) is: 079800****
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User's recommendation: It's a great gym it's just a little far from where I live

Ivelisse M Sdq

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Verified Reviewer

Refund my 199.00 immediately

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In nov they stated they were a part of direct tv and they charged me 199.00 and stated in may I would receive 234.00 and 1/2 off my direct tv now when I call 970-329-**** they answer and hang up on me
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Loss:
$199
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Beware scams

FrancesMelinda C

Lack of knowledge & help to end a membership

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Absolute nightmare dealing with ABC while trying to get any solid information to close a gym membership with OneLife Fitness in Holly Springs, GA. So many representatives "can not help you".

And then to be charged a late fee while not getting help to close that membership ~~> totally unacceptable! The ONLY reason I paid the $39 annual fee (for 2021, after trying to close this membership in 2020) is because of ABC's ability & threat to send my account to collections -- it's immoral to carry on a membership while a person is asking for help to close it, then to charge late fees on that unwanted membership.

This was pursued on several occasions both in the club through phone calls, prior to 2021.

I was not admitting that I morally owed any money AFTER trying to close my membership, but rather I was closing out any wrongful "debts" to avoid ABC's threat to send a fee to collections. That capacity to hurt a consumer's credit without cause, it's just wrong.

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Loss:
$69

Preferred solution: Let the company propose a solution

User's recommendation: This is a tough one, as OneLife Fitness was a great gym, but the methods of ending a membership are sketchy & difficult or impossible.

Anonymous
map-marker Detroit, Michigan

Planet Fitness Fees

Hello,

My name is Jocelyn. I have been a Planet Fitness member for 5 years.

In that time, there were many months I paid the membership fee, and annual fee without even using the facilities. That was a choice of my own and have no complaint on that. Last year due to the pandemic I called to cancel my membership as I was not in a contract. I called to cancel it the day the facilities were closed in Ohio, and was unsure when I was going to be able to return.

Today, I tried to sign up for the black card again. They informed me that I have a balance I owe of almost $70.00 from June and July of last year, 2020. I have since deleted my emails (it was over a year ago), so I have no document stating that the membership was cancelled. However, I canceled it over the phone on March 18th with the Glendale, Toledo store.

Money was not taken out of my account after the March fee's, and I was okay paying the March fee's and not being able to use them, as I was canceling my account before the gyms were able to reopen. However, I don't think I should be at fault for the June, and July fee's since I haven't even been in the facility since February of 2020.

I am wondering who I need to speak to, what I need to do to be able to renew my black card and use the facility, like I have in the past, without having to pay for 2 months of the black card, 2 months after I canceled my membership that, did not have a contract. If you could give me a phone number to call to speak with someone I would really appreciate your time.

My membership ID # 027701****

Phone number to reach me at is 1-74*-447-****

Thanks,

Jocelyn Menefee

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Fransheska M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bloomfield, Connecticut

Cancel gym membership

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I guess someone didnt inform me the right way and I didnt know my membership was not cancel. Till they charged me and I check my bank account.

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Loss:
$50

Preferred solution: Full refund

User's recommendation: Ask more questions about canceling memberships

2 comments
milly f Wuw

ABC Financial uses deceptive and illegal practices. Ignore written contracts to extend contracts without verbal or written permission. Many online complaints.

stephanie Hjl

Hello, We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. We strive to address all consumer feedback.

Unfortunately, I was not able to locate your membership with the information provided in this post.

Please email us at membersupport@abcfinancial.com with either your 9 digit agreement number or the home phone number on your account so that I may look into this for you. Sandra McCoy-Harris Customer Relationship Specialist ABC Financial Services

View more comments (1)
TinaDay D

To cancel my membership

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I would like to cancel my membership because I dont go to the gym my maintenance bill that you guys take out is ridiculous76 dollars and I pay 24 dollars every month like yall take out to much money I would like to cancel for that reason. I never got that from planet fitness which am going back to. Thanks
View full review
Pros:
  • Person redirected me on what she could do
Cons:
  • Terrible customer care service
  • Hopefully they just cancel the membership
  • Cancellation policy is ridiculous anything to get another month

Preferred solution: Full refund

1 comment
stephanie Hjl

Hello, We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken.

We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.

Should you have any further comments please feel free to email me at membersupport@abcfinancial.com. Sandra Harris Customer Relationship Specialist ABC Financial Services

Anonymous
map-marker Arlington, Texas

Substandard services

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The automated system hung up on me three times. When I finally got through to a person, whose name was Mark, he was unable to help me with my problem. Oh, and I was returning ABC Financials call.
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User's recommendation: Don’t bother with ABC Financial

1 comment
stephanie Hjl

Hello, We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken.

We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.

Should you have any further comments please feel free to email me at membersupport@abcfinancial.com. Sandra Harris Customer Relationship Specialist ABC Financial Services

Anonymous
map-marker Chicago, Illinois

Incorrect charge

I have no idea who this company is but they charged me 39.95 on my bank account and can't reach anyone to get my money back
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1 comment
stephanie Hjl

Hello, We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. We strive to address all consumer feedback.

Unfortunately, I was not able to locate your membership with the information provided in this post.

Please email us at membersupport@abcfinancial.com with either your 9 digit agreement number or the home phone number on your account so that I may look into this for you. Sandra McCoy-Harris Customer Relationship Specialist ABC Financial Services

Anonymous

Scammers

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This company is the modern day equivalent of a pickpocket. They continue to charge funds for a membership that was cancelled. Avoid doing business with this mafia of scammers at all costs. Avoid all gyms that use "ABC Scamming services"
View full review
Loss:
$120
Cons:
  • Terrible customer care service
  • Fraudulent company

Preferred solution: Apology

User's recommendation: AVOID AT ALL COSTS

1 comment
stephanie Hjl

Hello, We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken.

We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.

Should you have any further comments please feel free to email me at membersupport@abcfinancial.com. Sandra Harris Customer Relationship Specialist ABC Financial Services

Kristalyn Bnu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chandler, Arizona

Cancel gym membership

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I completely understand that during this time under the current pandemic that my gym is shutdown. However, the third party billing company is not. Therefore, I should be able to cancel my membership instead of waiting until the gym reopens for further activities. I was still charged for a complete month 1 day before the gym shut down operations. I personally do not feel comfortable using these facilities even after they reopen and do not want to be charged anymore. Under their current policies they require 30 notice which I feel I have honored by making my last payment. I believe that this is just not fair.
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User's recommendation: Do not deal with gyms or facilities that use 3rd party billing partners

Nitanga I

Save your time and money. Worse place ever

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Worst customer service ever. One of the customer care specialists name Robert, very rude and disrespectful, lacks of understanding. Not only that, their system is backwards. I called to cancel my membership and they refuse to let me. They kept asking for my new address as if I am moving and not only that, the only proof they have on that list is same address I live on. Their gym doesnt even exist in chesterfield Virginia, I am not about to waste my money nothing. This is why I never sign up for gyms always scamming people of their money. If I could rate the abc financial zero I would.
View full review
Cons:
  • Cancellation policy is ridiculous anything to get another month
  • Are a fraudulent company
  • Terrible customer care service
Reason of review:
Poor customer service

Preferred solution: Cancel my membership without giving me hard time.

Georgi Hmg
map-marker Houston, Texas

Membership

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I was not upset when i called and there was no problem. Crystal at ABC was very helpful.
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Reason of review:
Good customer service
1 comment
stephanie Hjl

We appreciate your feedback and apologize for any inconvenience this may have caused. We are pleased to know that your issue was resolved quickly and to your satisfaction. Sandra McCoy-Harris Customer Relationship Specialist

Blakely Bip

Collection notice on a cancled account

I moved in February me and my son. We filled out the paper work and provided proof of residency. My son was killed in June i have provided a death certificate to Anytime Fitness. Yet you send me to collections.
View full review
Cons:
  • Cancellation policy is ridiculous anything to get another month
Reason of review:
Not as described/ advertised

Preferred solution: Drop my collection

1 comment
stephanie Hjl

Hello, We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken.

We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.

Please email me at membersupport@abcfinancial.com your 9 digit agreement number or the home phone number on your account so that I may look into this for you. Stacy Jackson Customer Relationship Specialist

About

Summary

ABC FINANCIAL is a leading provider of solutions and software in fitness industry. Company works on the market for 30 years and has good experience. ABC FINANCIAL is a leading provider of solutions and software in fitness industry. Company works on the market for uses up-to-date club management software, customized marketing programs and great customer service to increase customer loyalty, company’s revenue and maximize number of visitors in fitness centers. Company uses such products and service that help business to run more efficiently as merchant services, prospect marketing, and member retention. ABC FINANCIAL Data Trak Club Management Software provides member check in, point of sale, managing reports, locker management, kids club, schedule and calendar, managing employees and much more.

Abc Financial reviews and complaints

Abc Financial is ranked 122 out of 332 in Fitness Centers category

Area Served

USA

Payment Methods

MasterCard

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